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News August 11 2010, 8:45pm
Facebook Pages Become Customer Support Centers
As Facebook continues to balloon in size, so too do the audiences that find, “like” and engage with brands via their Facebook Pages. Tomorrow, customer service software maker…
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Video July 28 2010, 5:28pm
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News March 19 2010, 6:35pm
3 Sacred Cows About Online Community That Need…
3 Online Community Misconceptions and how to stop them You don’t own community, the community owns the community Original intention: To stop (mostly brand) community hosts from being…
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News March 17 2010, 12:05pm
Social networks share a common ingredient in design and intent, the connection of people and the facilitation of conversations, sharing, and discovery. What they do not share however,…
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Blog post February 22 2010, 4:01pm
The Future Playground - a ning network for…
Sadlers Wells played host on Thurs to the launch of The Future Playground: an online community of artists creating theatre, dance, visual art, music and other…
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Blog post February 10 2010, 6:13pm
Thoughts on XBox Reverb's visit to Cardiff
Ellie Goulding recently did a gig at the Cardiff Arts Institute for Xboxeverb. It was an interesting gig, and an even more interesting process before, during…
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News January 25 2010, 12:45pm
The Myth of Control in New Media
One of the most common fears I focus on defeating among executives and brand managers is that in new media brands lose control by publishing content and engaging…
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News January 22 2010, 12:55pm
The 10 Stages of Social Media Integration in…
What follows is the unabridged version of my post on Mashable, “The 10 Stages of Social Media Business Integration.“An overnight success ten plus years in the making, Social…
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News December 30 2009, 1:44pm
Contrary to popular belief, Twitter wasn’t the only story of 2009. Facebook skyrocketed to over 350 millions users in 2009 and continued its rise to global pervasiveness becoming…
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News November 24 2009, 2:01pm
Finding Influencers in Social Media
Source: ShutterstockGuest post by Dan Zarella, author of “The Social Media Marketing Book,” published by O’Reilly.When you’re trying to find targets for a social media marketing campaign, you…
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Blog post April 25 2009, 11:37am
I set out some of the logic behind, and tools you can use for lifestreaming at a recent Ignite event here in our Cardiff. Here's a…
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News April 17 2009, 5:47pm
Asocial Media is on the rise Asocial is defined by The Free Dictionary as follows: 1. Not social: “Bears are asocial, secretive animals” David Graber. 2. Avoiding or…
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News February 19 2009, 10:57am
Over a period of time I’ve identified the following distinct classifications of people using Twitter, which group are you in? Celebrity Stalker There’s a surprising amount of celebs…
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News January 5 2009, 10:52pm
40 Key Elements to Getting Started In Social…
By Mike Fruchter. Getting started with social media, whether for personal or professional use, requires learning the basic fundamentals. Social media is more than just creating a blog…
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News December 29 2008, 10:12pm
My Top 10 Marketing & Social Media Videos…
2008 has been a wild ride of a year, hasn't it? Social media has really started coming into its own, and everyone wanted to create something "viral" (including…
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News November 17 2008, 2:09am
20 Reasons Why You Cannot Ignore Social Media
I will forever been an advocate for Social Media. If you want me to jump up on a soapbox and talk about social media marketing until I am…
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News November 14 2008, 11:48am
Social Media Communicators Don’t Read Cluetrain
“There’s no market for messages” One thing has become readily apparent to me: Most social media communicators, “personal brands” (snort) and social media experts have neglected to read…
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News November 13 2008, 9:22am
Few people seem to realize or care about the dangers social media brings to our lives. Our online habits are changing rapidly from a closed, private behavior towards…
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